Update on orders

This is Kelly, your guest blogger.

I just received a call from Melissa and she says their office internet and phone lines are down again.  The cable & phone companies are working on the problem and expect to be back up in 24-48 hours.  The priority orders that are complete will be sent out as soon as she can get back online and print the shipping labels.

Your continued patience and understanding is appreciated.

Update on our Work List

We have spent most of the day working on a plan to catch up on our current orders.

• Orders that were on our work list for the week of Sept 8-12 were completed today (thanks to my awesome seamstress', who came in even though their homes still have no power <3>
• Orders that are on our work list for this week - Sept 15-19 will begin production tomorrow. My dedicated team will come in this weekend so we can hopefully get these orders completed and shipped out by Monday or at the latest on Tuesday. This is just an estimate and we hope you will bare with us as we do our very best to get back on schedule over the next couple of weeks.

Our clean up process from the water damage will continue through out the coming weeks and possible months as the ceilings and walls in some rooms will have to be replaced (and of course the roof). Thankfully the rooms effected were contained to our Showroom/foyer, packaging room and my office (south side - which took the direct hit from Ike). None of our machines, inventory or fabrics were compromised. We took extra caution when securing these items during our evacuation and were all on the north end of the building.

Considering all the work that is ahead of us, we are trying to focus our time at the machines to complete orders. We apologize for the emails that receive a generic response redirecting them to the blog. For those with specific questions, we are still working on returning emails. If you have sent a message and do not receive a response back by Friday, Sept 19 - Please resend your email. Our phone lines continue to be down (could be the tree laying across some lines that lead to our building :P ). We will update again when these lines are back up.

I cannot thank everyone enough for their prayers, thoughts and understanding during this time. I'll share some local photos of the aftermath soon. Just the short drive to our studio makes the hair on my neck stand up. It's amazing what Mother Nature's fury can do.

We have POWER!

Thank goodness. It has been a very wild ride for the past 6 days.

I will be posting another update soon on the status of current orders. Our Design Studio did receive water damage as a result of some damage to our roof. We will be re-opening tomorrow during normal business hours.

Today we are focusing on clean up and getting the office back in working order. Our phone lines are not working and ask that you please continue to use our blog for any updates. As you can imagine, we are very behind on emails/orders and will try to respond them as soon as possible.

We are also trying to get in touch with UPS to find out what their status is. We are hearing reports that 75% of Baytown is still without power, so we feel very fortunate that our power is up as soon as it is.

Please continue to keep other Texans in your thoughts. Baytown and surrounding towns took a direct hit. To see a city and state that you love so crippled, is heartbreaking.

The Aftermath of Hurricane Ike

Hello KozyPal readers!  This is Kelly, your guest blogger.  

I just spoke with Melissa and she asked that I update everyone.  First and foremost, her family is safe.  They made it back into town to assess the damage of Ike.  There is some minor damage to the office but unfortunately, they are still without power and internet access.  She is being told that it could be up to 6 weeks before power is fully restored so at this point the office and design studio will remain closed.  

I know the entire KozyPal family appreciates your patience and understanding during this time.  Melissa will update as soon as they are back up and running.

IKE IKE, Go away

We're tracking Hurricane Ike.

Please keep us and other Gulf Coast Texans in your thoughts.

UPDATE: 9/11/08 3:30p.m. : Our employees and family are under mandatory evacuation. Our homes and design studio have been secured and we are all heading inland to hopefully escape Ike's path.

At this time, they are projecting the eye to land about 50 miles west of us, which leaves us with the "dirty side" of this monster.

Our office will be closed until at least Monday 9/15 depending on the aftermath of this storm.

Orders that are currently in production and on our work list for the week of 9/8-9/12 are near completion. Because of these events, we did have to halt production, which will cause a slight delay in shipments. These orders will receive the highest priority upon our return. Emails were sent to these customers (and our apologies if we missed anyone) alerting those of our situation.

All emails and orders received during this time will be processed upon our return. Please continue to check our blog for updates, as this will be our main communication until our return. We do have arrangements in place for a guest blogger to post updates in the event we are without power or Internet access for an extended period of time.

We appreciate every one's patience and understanding during this time.

Enjoy FREE Shipping Storewide

Use code SEPTSHIP during your check out process to receive credit. Valid on US orders only. Code valid on orders 09/06/08 - 09/13/08.Can not be combined with other offers or applied to previous purchases. Visit our store

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